Frequently Asked Questions
Frequently Asked Questions
How long will items stay in my shopping cart?
If you log in and add items to your cart, they are saved with our account. The next time you login, they will be still in your cart (they are not removed), but availability and pricing will be updated accordingly.
Can I order online and pick up in-store?
Yes, you can! Simply place your order online and choose the “Pick Up In Store” option at checkout. Please collect your order within 3 days of purchase.
What payment options do you have?
Card payments (through our website)
Cash on delivery (exact change required)
BOV Mobile app to 79001413
Please note: We do not accept Revolut payments.
Can I return a product in-store that I bought online?
Yes, you can return products purchased online at our store, provided they are in good condition and you present your receipt as proof of purchase.
How long do I have to pick up my order?
Orders are to be collected within 3 days of purchase.
What is the estimated delivery time for my order?
In most cases, delivery takes 1–2 working days maximum.
If I order on Friday overnight will I receive it by Saturday?
Orders placed overnight on Friday will be delivered the following week.
In most cases, delivery takes 1–2 working days maximum.